Occupier support is the ongoing programme of care, maintenance and expert guidance provided to a business after its office fit out is complete. It goes beyond snagging and defect resolution by covering everything from planned maintenance and minor works through to space reconfiguration, compliance management and strategic workplace consultancy. For BW clients, Occupier Support is a named, structured programme that runs for the lifetime of their occupancy, not just the build.

Standard industry practice limits aftercare to the defects liability period, typically 12 months after practical completion. BW’s Occupier Support programmes run beyond this, with ongoing relationships maintained for the full duration of a client’s occupancy. Clients like Salesforce, UBS and Simpson Thacher have chosen to work with BW on a continuous basis, precisely because the support doesn’t stop when the liability period ends.

With return-to-office attendance rising and hybrid work now the established norm, the pressure on office spaces to perform consistently is higher than it has ever been. Employees have more choice about where they work so when they come to the office, the experience needs to justify the commute. Workplaces that were perfectly designed at handover but have since drifted through neglect or accumulated change become a liability. Ongoing occupier support ensures your space keeps pace with your business.

A maintenance contract covers what breaks. BW’s Occupier Support covers what matters. The difference is knowledge, relationship and intent. Because BW built the space, our team understands its systems, materials and design intent from day one which means faster resolution, better outcomes and less disruption. More importantly, BW’s Occupier Support is proactive: we anticipate change, advise on strategy and stay close to your evolving needs, rather than simply responding when something goes wrong.